Can I order products that are out of stock?
Products that are currently out of stock are not available to order. However, if you contact us to let us know which product/s you are interested in we will notify you by email when they come back into stock.
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How is ordering a special item different from a stock line product?
Special items include bespoke, commissioned or made to order products. These are either items that we do not carry stock of and have ordered in especially for you, or pieces that have been commissioned / manufactured to your specific requirements such as furniture. Unfortunately we are unable to accept returns for special order products unless they are faulty.
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How do I go about ordering a special item product?
In the first instance please send us an enquiry using the appropriate link next to the product you are interested in to ensure we are able to fulfil your requirements. For made to order items we will then advise you of expected delivery lead times. For bespoke or commissioned items we will contact you to obtain all necessary details so that we can provide you with a quotation.
If you wish to proceed with your order we will send you an invoice which must be paid in full prior to commencement of manufacture.
I really like your lotus lamps but would like the shade in a different colour. Is this possible?
Yes we can manufacture shades to suit our lotus lamps in a wide variety of colours. This is classed as a special order product. Please contact us in the first instance so that we can establish your requirements.
I would like to order a piece of furniture but would like to specify my own finish and dimensions. Is this possible?
Yes we can manufacture items from our furniture range to suit your own personal specifications. This is classed as a special order product. Please contact us in the first instance so that we can establish your requirements.
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I have seen a one-off item on your web-site but it has already been sold. Are you able to source a similar item?
One-off items by their very nature are unique. Dependent on the item concerned however, we may in some cases be able to either source or commission a similar piece. In the first instance please contact us with your enquiry.
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What do you charge for delivery?
Delivery is free on all orders. Delivery is free within mainland UK only. The highlands and Islands of Scotland, Isle of Man and Isles of Scilly and the Channel Islands will incur a £10 surcharge. For deliveries to all other destinations including international deliveries please contact us in the first instance either by email or telephone.
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How long does delivery take for items held in stock?
For stock items we allow between 7 – 10 days for delivery although items are usually delivered within 3 days.
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How long does delivery take for special item products?
Delivery lead-times for made to order, bespoke or commissioned items vary dependent on the item, quantity required and place of origin. Delivery lead-times will be quoted upon receipt of your enquiry or at the time of quotation.
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How do you deliver?
For smaller items delivery is made through local carrier. For larger items or those requiring specialist handling such as furniture, sculpture and My Lazy Garden items, are delivered using our appointed courier. All deliveries require a signature upon receipt.
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How will I know when my item is ready for delivery?
For smaller items we will notify you by email that the item has been dispatched complete with tracking number. For items requiring specialist handling our appointed courier will contact you to advise a date and time when your delivery will be made providing a 3 hour delivery window to ensure inconvenience is kept to a minimum.
Do you deliver items internationally?
For anyone requiring items to be delivered outside of the UK we can either arrange delivery to an international shipper of your choice or they can arrange collection from our premises. Alternatively, we can arrange full international deliveries and in such cases delivery charges will be quoted on an individual basis. In the first instance please contact us with your requirements either by email or telephone.
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What is your returns policy?
Anuhya Interior Collection offers a 7 day money back guarantee provided the goods are still in their original packaging and are in perfect saleable condition. The 7 day period commences from when the goods have been received and signed for.
Please note that the customer is liable for all return shipping costs.
We do not offer returns for special order products.
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How do I return items?
In the event that you wish to return any items please contact us either by phone or email. You can either arrange for return delivery yourself or we can arrange for our appointed courier to collect the goods from you.
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Do you have a store where I can come and look at your items?
We currently do not have a store where customers can come and view our items. We do occasionally however, hold private events where registered customers can come and view our collections and buy from the range items on display. For further information please ensure you sign up for our newsletter which will contain details of any such forthcoming events.
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